Privacy policy.

1. Who is responsible

TLOU Esports, the operator of tlouesports.com and its beta site, is responsible for the personal data described here. For privacy requests, use our support page. We may ask you to verify ownership of your account before disclosing or changing personal information.

2. Information we collect

• Account and profile: username, email, name if supplied, PlayStation Network name, password stored as a hash, country, time zone, profile images, banners, linked accounts and email preferences.
• Competition activity: team membership and roles, challenges, match times and maps, opponents, results, Elo and other rankings, disputes, submitted proof, messages, achievements and moderation records. Past team membership and completed match results can remain part of the historic record.
• Security and sessions: IP addresses, login and account events, browser, operating system and broad device type derived from browser information, session timestamps and a one-way digest used to identify a login session. We use this to protect accounts, investigate misuse and help staff respond to reports. A shared device or IP address is only a signal, not proof of a second account.
• Support and communications: messages and attachments you send to support or match staff, staff replies, notification preferences and records that an email was queued or delivered.
• Pass purchases and gifts: selected season and tier, amount, payment and refund status, PayPal identifiers, gift code status and redemption. PayPal processes your payment details; we do not store full card numbers or PayPal passwords.
• Website use: essential session and security cookies, server request logs, and the content or choices you submit in forms. Third-party services you choose to load, such as PayPal at checkout, may collect their own technical data under their policies.

3. Why we use it and our legal basis

• Contract: create and administer your account; provide ladders, teams, matches, rankings, purchased passes and gift redemptions; process support requests relating to those services.
• Legitimate interests: keep the platform fair and secure, prevent cheating or abuse, investigate account links and disputes, maintain match history, improve reliability, and document staff decisions. We consider the impact on players and allow you to challenge staff decisions.
• Legal obligation: retain records needed for tax, accounting, fraud investigations and responding to valid legal requests.
• Consent: optional site announcements where you opt in, and any non-essential cookies if introduced later. Match update emails support the competition service; you can turn them off in your profile. You can change email preferences in your profile and use unsubscribe links in optional emails. Verification, password reset and purchase emails may still be needed to operate your account.

You need to give us a usable email, username and PSN name to register and compete; without them we cannot provide an account. Other profile details are optional. Rankings and eligibility can be calculated from match results and published rules. Staff review disputes and account safety concerns; we do not rely on browser or IP matches alone to automatically ban someone.

4. Who receives information

Authorised staff see the information needed for their role, including match investigations, support and payment records. We use hosting and storage providers to run the site, Resend or the configured email provider to deliver messages, and PayPal to take payments; each may process information under its own privacy terms. We may share information when required by law, to protect people or the service, or with your direction. We do not sell player personal information to advertisers.

Some providers operate outside the UK. Where a UK international transfer rule applies, we use appropriate protections required by law; ask support for more information about a particular transfer. Links to external websites are governed by those sites' own notices.

5. What is public

Your username, chosen profile details, PSN name, team membership, standings, achievements, eligible pass visuals and completed match history may be visible to visitors or other players. Match and dispute evidence, private support conversations, email, IP addresses, device sessions and payment details are intended for authorised staff and relevant participants where the feature requires it. Do not upload sensitive information you do not want the intended audience to see. If you need a historic record reviewed, contact support.

6. Cookies and local storage

We use cookies needed to keep you signed in, protect forms against forgery and remember essential session state. These are necessary to deliver the service you request. A local browser preference may remember whether you dismissed a site announcement. PayPal may use its own technology when its checkout loads. We have removed the old automatic Google Analytics tag from the public layout. If we introduce non-essential analytics or advertising cookies, we will explain them and provide a suitable choice before they are set where required. You can manage cookies in your browser, though blocking essential cookies may prevent sign-in or checkout.

7. Retention and security

We keep information while your account is active and for as long as it is reasonably needed for the purposes above. Completed match results and team history may need to remain to keep standings and historic competitions accurate. Payment and refund records may be kept for applicable accounting and legal periods. Security, support and moderation records are reviewed against their relevance to investigations and potential claims; old login session information may be removed on a rolling basis. Backups may take time to expire. We limit staff access by role and use reasonable technical safeguards, but no online service can promise perfect security.

8. Your choices and rights

You can edit much of your profile and email preferences from your account. Depending on the applicable law and circumstances, you can ask us for a copy of your information, correction, deletion, restriction or portability. You have a separate right to object to processing based on our legitimate interests. You can withdraw consent for optional processing at any time without affecting earlier lawful use. Some records may need to be kept for legal reasons or to preserve the integrity of published competition results; we will explain any limit that applies to your request.

Send privacy requests through support. You can also complain to the UK Information Commissioner's Office if you are unhappy with how your information is handled. We may update this notice when our practices change; the latest date appears at the top.